A city worker repairs a pothole in the North End — within 90 minutes, it had caved in.

Holes in the system: Boston boasts pothole fixes that don’t get made (+documentation)

Boston has a habit of implying potholes have been fixed when they haven’t, according to an examination by the New England Center for Investigative Reporting of a city system called Citizens Connect — an award-winning mobile app and website meant to increase transparency and accountability in government. A sampling of 78 cases found nearly half reported closed did not meet the city guidelines for fixing potholes.